ALERT: UPS, USPS AND FEDEX ARE EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. AT THIS TIME ALL TRANSIT AND DELIVERY TIMES ARE ESTIMATES AND NOT GUARANTEED. WE APPRECIATE YOUR PATIENCE AND REMAIN COMMITTED TO SAFELY DELIVERING HERBAL SUPPLEMENTS TO YOU.
Special Notice during COVID-19
USPS international shipping service disruptions
Due to widespread transportation cancellations and restrictions, the United States Postal Service is experiencing delays in international mail service to certain destinations. We have enabled the economical shipping option USPS First-Class International Package again but the transit times are still disrupted across the world. Please allow for transit delays or select an expedited shipping method if you need your goods quicker.
United States Shipping
We offer FREE Standard 5-7 Day Shipping on all U.S. orders $79 and over (after promotions, excluding taxes), unless otherwise noted in our promotional banner. Special notice during COVID-19: Our orders may require more time to be delivered by USPS due to limited transportation availability as a result of the ongoing COVID-19 impacts. We have extended the free standard shipping delivery time to 5 to 10 business days to accommodate for USPS transit delays. We apologize for the inconvenience.
| Standard Shipping, 5-7 Business Days (Orders $79 and over) |
Standard Shipping, 5-7 Business Days (Orders under $79) |
Priority Shipping, 3-5 Business Days |
Overnight Shipping (excl. Sundays, based on weight) |
|---|---|---|---|
| FREE | $6.98 | 19.98 | Not Available |
Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1-2 business day. Delivery times are based on orders placed between Monday – Friday. rootandspring.com offers FREE STANDARD 5-7DAY SHIPPING on all U.S. orders $79 and over (after promotions and excluding taxes). Orders $79 and over always ship for free—no promotion code needed. For shipments totaling less than $79, there is a flat, low delivery charge of $6.98 for Standard 5-7 Day shipping. Our standard shipping option is USPS First Class Package, with the amount of days ranging depending on location.
Please be aware that due to the nature of our products, we are unable to replace stolen products if USPS/UPS/FedEx/DHL has confirmed it delivered via tracking. We do our best to alert you every step of the delivery, including the morning of delivery and when it has been delivered (U.S. only).
Canada Shipping
We offer the following types of shipping for all our Canadian customers:
| Shipping Method | Costs | Total Delivery Time (including processing time) |
|---|---|---|
|
First Class Package International, <16 ounces
|
$10.90
|
7 – 21 business days |
|
First Class Package International, 16 – 32 ounces
|
$16.90
|
7 – 21 business days |
|
First Class Package International, 32+ ounces
|
$22.90
|
7 – 21 business days |
|
Priority Mail International, <16 ounces
|
$31.90
|
6 – 10 business days |
| Priority Mail International, 16 – 48 ounces |
$35.90
|
6 – 10 business days |
| Priority Mail Express International, <16 ounces | $43.90 | 3 – 5 business days |
| Priority Mail Express International, 16 – 32 ounces | $49.90 | 3 – 5 business days |
| Priority Mail Express International, 32+ ounces |
$53.90
|
3 – 5 business days |
USPS First Class Package International is the least expensive shipping option and the slowest; delivery time can take up to 21 business days depending upon destination and customs. PLEASE NOTE: NO REFUNDS will be given for lost or damages packages if customer selects First Class Package International. We offer this shipping service as an economical option for our Canadian customers, but strongly encourage you select Priority Mail International Shipping to obtain insurance for your purchases.
USPS Priority Mail International is a premium shipping service that is slightly more expensive but includes tracking, a faster delivery time of 6-10 business days, and all products are insured.
USPS Priority Mail Express International includes tracking, the fastest delivery time of 3-5 business days, and insurance. All items that are lost or damaged with this shipping method can be replaced.
International Shipping
root + spring ships worldwide! Please read this entire policy to avoid your order being delayed. If you find that your country is not listed during checkout, please reach out to us at help@rootandspring.com.
We offer the following international shipping worldwide, based on actual shipping rates calculated at checkout:
| First Class Package International (7 – 21 business days) | Priority Mail International (7 – 10 business days) | Priority Mail International, 16 - 32 ounces (7 – 10 business days) | Priority Mail International, 32 ounces and over (7 – 10 business days) |
|---|---|---|---|
| $13.96 - 35.96 | $32.95+ | $36.95+ | $40.95+ |
Orders must be placed by 17:00 (5:00PM) GMT to start processing on the same day. If an order is placed after the deadline, it will be processed the next business day. All orders ship Monday - Friday, excluding federal holidays within the United States. What you need to know for international deliveries:
1. Customs. While we do not ordinarily encounter issues with customs, there is no guarantee your order may not be held by your country's customs office. We will not be responsible for any loss that may cause; however, if the package is rejected and returned back to us, we will refund you the full product cost, less shipping charges (both original and incurred by the return).USPS First Class Package International is a basic shipping option that sometimes does not include tracking once the package leaves the United States. USPS First Class Package International is the least expensive shipping option and also the cheapest. Delivery time can range from 10 days to 21 days depending on distance and customs process of your country. PLEASE NOTE: NO REFUNDS will be given for lost or damages packages if customer selects First Class Package International. We offer this shipping service as an economical option for our customers, but strongly encourage you select Priority Mail International Shipping to obtain insurance for your purchases.
USPS Priority Mail International is a premium shipping service that is slightly more expensive but always includes tracking, a faster delivery time of 6-10 business days, and all products are insured.
3. Taxes. Any additional duties and taxes assessed by your customs are the responsibility of the customer.